When in Eden: documenting one year

Hi everyone, I’m so excited to share Part 1 in a new series of videos about a new adventure: When in Eden, documenting one year in a parallel universe. Subscribe on Youtube for the series.

📚 WHAT I'M READING WHILE HERE:
The Peregrine by J. A. Baker
(an extraordinary, poetic portrait of two peregrine falcons)

A House for Mr. Biswas by V. S. Naipaul
(an unforgettable comedy of manners inspired by the author's father)

The Good Earth by Pearl S. Buck
(following a humble farmer's journey through 1920s China)

READ: 100 Essential Books by Iranians (available in English)

I’m thrilled to partner with the independent bookseller, BOOKSHOP. Here’s a store with updated selections from my 100 Essential Books by Iranians (available in English) that was published as a 5-part series in September 2021 in The Margins. The books are listed in no particular order and span 9 categories: Nonfiction, Poetry, Fiction, Graphic Novels, Classics in Translation, Culinary Books, Children's Literature, Hybrid Works, and Anthologies.

The Art of Persuasion: Did I Get My Expired Miles Back?

I'm not the type of person who takes no for an answer. In fact, I've done a TEDx Talk about it.

During the pandemic, I sent the executive offices of American Airlines an email to persuade them to REINSTATE my TWICE expired miles after I wasn't getting anywhere with customer support on the phone. In this video, I go through the email:

And we'll see if it persuaded them to give me back my miles.

I researched and got specific with the salutation and named the executives at the American Airlines office. I knew my audience (executives who are concerned with the bottom line), so I started strong in the introductory paragraph, setting up the request that I was going to make later—the fantasy trip that I reference.

In the second paragraph, I own up to my part in the situation. “I’d like to confess embarrassment for missing a rebooking window of a trip I reserved redeeming 60 000 miles and then put on hold…I remind myself of the guy who took a last drag off his cigarette flicked it and got onto a train realizing he couldn't release the smoke inside the car he barred the closing doors and jammed them the conductor couldn't fix it and evacuated people off the train. This is how that guy made us all late that day.”

So I tell a humorous personal story and use it as a metaphor to show that I was a knucklehead, Taking responsibility for our part in a situation is extremely important. It shows that we are reasonable and not defensive. And of course, humor is always helpful.

In the next part, I further own up to my role…and express that I couldn't believe that I, as an organized person, had dropped the ball in not redeeming my miles…

In the following section, I empathize with the company and offer constructive feedback: “I teach people to design more effective systems. I never received an email or app notice that my rebooking deadline was approaching. I realize that extending free flights to customers is not your top priority, perhaps why managing the miles are cumbersome on the website—we always have to actually call to redeem the miles. Wouldn't there be less wear and tear on the AAA team (translates into saving money) and on your customers (translates into loyalty) if managing miles were more user-friendly? We're talking about the largest Aviation company in the world. A few tweaks could give it an edge in a competitive 21st century market, especially post-pandemic.”

So, I compliment them, point out what could be improved on their website to make things more user-friendly for their customers, which translates into retaining their customers. I was positive. respectful, and constructive.

MOST IMPORTANTLY, I anticipated any potential objections or counter arguments that they might have had, and pre-addressed them in this first email.

In the final part, I offer a suggestion and make a CALL TO ACTION. “My humble suggestion is to make Aadvantage Miles more flexible. And I hope I can also appeal to your humanity and ask to be given a second chance to reactivate my miles. After a year of Zoom teaching, I so need that trip.” [update: managing Aadvatange miles are now user-friendly. I should have collected a CONSULTING FEE].

I’m referencing the fantasy trip that I mentioned in the first paragraph. “The Aadvantage Wikipedia page says to reactivate the previously earned miles members have to pay. So I do hope there is room for dialogue.” In other words, I also held them accountable for the promise that they made on their own website. And finally, I offer further understanding for reading the long email and personalize my signature.

So what do you think happened?? Watch the video to the end to see :)

And here are book recommendations on the Art of Persuasion.

Own and Control Your Narrative

You’re going to seem annoying and controlling, but…!

We all know what it’s like to be interrupted, have words put in our mouths, and be misrepresented. So, here are FOUR tips on the theme of owning our voices and stories, taking control of our narratives, and not allowing others to speak for us — UNLESS…(I’ll get to the UNLESS later):

Tip #1: DON’T ALLOW OTHERS TO SPEAK FOR YOU

When others constantly interrupt you and finish your sentences for you, first, they’re not respecting your boundaries, but second, they may have misinterpreted your intentions and thoughts and therefore represent you in a different light, which you don't want.

When this happens, you can politely interject and say things like, “I can speak for myself, thank you very much.” Or, no, “that's not quite it. Let me explain.”

This constant reassertion of yourself teaches other people to be more precise and respect your boundaries, but also allows them a chance to have a better understanding of you.

The journey to self-possession is a big theme in the literary context. Here are a few books as an example of searching for and finding and insisting on your own voices and stories:

  1. A Portrait of the Artist as a Young Man, by the Irish writer, James Joyce. It's a semi-autobiographical novel that follows the journey of Stephen Dedalus from childhood to young adulthood as he struggles with his own identity and his own path, having grown up in a strictly religious background, but really having values against his upbringing.

  2. Persepolis, which is a memoir and a graphic novel by Marjane Satrapi. This follows her own development to young adulthood around the 1979 Iranian revolution. Having absorbed advice from her different family members and also social rhetoric, she challenges authority, asserts her own individuality and finds and forges her own path. So she finds her own story.

  3. Normal People, also by an Irish writer, Sally Rooney, a contemporary writer. This one follows the journey of two protagonists to finding their own voices and changing and growing and developing over the years. They eventually learn how to confront their insecurities and become better communicators. 

  4. Educated by Tara Westover. This memoir follows Tara's journey from being raised in a really isolated community to setting foot in her first classroom at the age of 17 to then going on to achieve higher, Ivy League, education, and finding her own path.

As a side note, most of these books fall under the category of Bildungsroman. These stories generally follow a character's journey from youth to maturation. Focusing on their psychological, emotional, and mental development. I think that these stories of going through a journey to find yourself are great metaphors for our theme today, which is finding and  owning your own stories and narratives. 

Tip #2: BE PROACTIVE WHEN OTHERS REPRESENT YOU

When you choose and attorney or any kind of proxy to represent you, it's important to be proactive and collaborate on drafting statements that your proxies will use to represent you. We can't assume that people will have absorbed all of the details about our cases, or that they will not make mistakes — they are human after all — or that they can read our minds. So take charge of your narrative in order to prevent miscommunication and misrepresentations.

And here's the UNLESS part: Don't allow others to speak for you UNLESS you've actively helped them shape the story that will represent you, or if you trust them enough to shape even a better story than maybe you could come up with on your own.

Tip #3: QUESTION EVERYTHING!

Make sure that you read documents you are asked to sign or to agree to. And ask as many questions as you need. I know it'll seem that you're nit-picky or controlling, but this is your life. These documents often have major implications for the rest of your lives.

Tip #4: THE REVERSE: WHEN YOU SPEAK FOR OTHERS

What if we're in the position to represent others, whether because we're given the platform to do so, or that others lack the voice to do so, and we're electing to speak on their behalf?

It's essential that we dedicate effort to understanding all of the nuances and details of the case and all the perspectives of the situation. Synthesize all of the information and complexities, turn the info into accessible statements that other people can understand, and then relay it to other parties. Representing others well in this way is effectively like making a bridge between different parties.

Here are two films and a book that speak to this theme of speaking for others:

  1. The Immortal Life of Henrietta Lacks. This is a wonderful nonfiction book by Rebecca Skloot, who researched the history of the woman called Henrietta Lacks, whose cells were used for medical research without her consent,  knowledge, credit, or remuneration. And told her story.

  2. Erin Brockovich” is a film based on a true story. Erin was a legal assistant who took it upon herself to dig deeply into the situation where a corporation had contaminated the waters of a community and had harmed that population's health. She advocated for them and won a major settlement for them.

  3. Philadelphia,” is a film about a lawyer who initially hesitated to take on a wrongful termination case because of his own prejudices against HIV/AIDS that his client had. But he confronts his biases and not only takes on the case, but  becomes a great advocate for his client.

OK, to recap: Take control of your own stories. Don't let others speak for you  Play an active part in shaping statements that others will use as proxies to represent you. And do the same thing when you are speaking for other people.

I hope these tips empower you to take control of your own narratives.

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